Warranty
At Umbra Solace, we know that we have designed a strong, durable and lasting product. For that reason, we are confident in providing a Limited Lifetime Warranty on all of our extruded Aluminum products so that you can enjoy the comfort of your new shade structure-worry free!
Limited Lifetime Warranty
Elements Supply, LLC d/b/a Umbra Solace (“Company” hereinafter referred to as Umbra Solace) expressly warrants to the original purchaser/owner (“Purchaser/owner”) that its aluminum extrusions will be provided with a Limited Lifetime Warranty and powder coat finish shall be devoid of defects in materials and workmanship for a duration of twenty (20) years from the date of purchase, subject to the terms and conditions defined herein.
This warranty does not encompass damages or defects resulting from:
Damage caused by handling, shipping after the initial receipt by installer/owner of product; damage to finish caused by improper cleaning or handling; color variations on sublimated product (this is a natural result of the sublimation process and each piece of sublimated product will have unique characteristics, patterns and color variations); damage resulting from acts of God, including but not limited to floods, earthquakes, hurricanes, tornadoes, and lightning; damage resulting from terrorism, vandalism, or any other intentional damage; misuse, abuse, negligence, or accidents; damage resulting from prior repair or attempted repair; damage resulting from installation; damage resulting from black streaks, weathering, or normal fading/wear and tear; alterations or modifications to the structure post-installation; damage resulting from the use of unapproved attachments or accessories; damages from expenses incurred for removal and disposal; and damages caused by, among other things, weathering, oxidation, mold, mildew, or corrosive atmospheres.
Warranty Conditions
Materials must be properly installed and maintained according to Umbra Solace Specifications and Umbra Solace Warranty Care and Cleaning Instructions.
This warranty is solely applicable to the original user at the location of initial installation and is non-transferable. Umbra Solace requires complete and accurate warranty registration within thirty (30) days from the date of installation. To register, please complete the Warranty Registration and submit to [email protected] or contact Umbra Solace Customer Service at [email protected] for registration assistance. You may also register your Warranty by visiting umbrasolace.com.
This warranty applies only to products installed within the continental United States and Canada.
Extrusions are warranted against warping, buckling, corrosion, and manufacturing defects for the life of the product, provided they are installed in accordance with the Umbra Solace Specifications on a stable substrate or attachment point, and have not been moved from their original installation location. Warranty is void if the owner of record in the Original Sale and Warranty Registration has moved or no longer owns the property on which the materials were originally installed.
Finishes are warranted against cracking/checking, peeling, flaking, and blistering when under normal use for a period of 20 years from the date of installation. Even fading of color due to exposure to environmental elements is considered normal wear and is not encompassed by this warranty. Routine maintenance records must be kept and presented with any warranty claims.
Finish is not intended for highly corrosive environments. Atmospheric conditions that are unfavorable for the finish include air contaminated with corrosive elements. More frequent cleaning may be necessary in areas of high corrosion.
Umbra Solace Warranty Care and Maintenance
To ensure the longevity and performance of your aluminum shade structure, it is essential to maintain a regular cleaning schedule. The warranty provided by Umbra Solace is contingent upon the structure being maintained according to the environmental conditions it is exposed to.
| Category | Example Environment | Corrosivity Level | Required Cleaning |
|---|---|---|---|
| C1 | Dry-Indoors/Non-Hazardous | Very Low | Annually |
| C2 | Non-Hazardous/Arid and Urban Inland | Low | Annually |
| C3 | Coastal/Light Industrial | Medium | Bi-annually |
| C4 | Calm Sea-Shore/Light Industrial/Swimming Pools | High | Bi-annually |
| C5 | Surf-Seashore/Heavy Industrial | Very High | Quarterly |
| CX | Off-shore/Heavy Industrial | Extreme | Not intended for use in Extreme Areas |
If you are unsure what type of environment your shade structure will be exposed to, Whole Building Design Guide provided by the National Institute of Building Sciences is an excellent tool assist in identification of your level. The ISO Corrosivity Category Estimation Tool (ICCET) is an interactive map that assists in classifying environments into different corrosivity categories which can range from mild to very severe based on factors such as:
- Proximity to salt water or industrial pollution
- Exposure to chemical substances
- Humidity levels
- Temperature variations
The interactive map is located here: https://www.wbdg.org/ar/tools/corrosion-toolbox/iccet
This guide does not account for swimming pools and all light industrial areas which must be taken into consideration. Additionally, more frequent cleanings may be necessary if structure is exposed to concentrated environmental contaminants. For questions and guidance please contact Customer Support at [email protected]. Failure to follow the recommended cleaning and maintenance schedule as per your determined corrosivity environment may void the warranty. Umbra Solace reserves the right to inspect the condition of the structure at any time during the course of a Warranty Claim to ensure compliance with these terms.
The owner must adhere to care and cleaning procedures as outlined in this warranty; otherwise, the warranty shall be deemed null and void.
Care and Maintenance
To ensure the longevity and beauty of your investment, please follow these care and maintenance guidelines:
Wipe down the surface with a soft cloth or sponge and mild detergent solution PH Range 5-9. Rinse thoroughly with clean water to remove any residue. Avoid abrasive cleaners or scrubbing pads that may scratch the powder coat finish. Avoid use of high pressure sprays such as high pressure-pressure washing. Only low pressure washes should be used.
Do not use harsh chemicals, solvents, or abrasive cleaners on powder-coated surfaces. Avoid contact with bleach, ammonia, or acidic cleaners, as they may damage the finish.
Avoid dragging or sliding objects across powder-coated surfaces, as this may cause scratches or abrasions
Periodically inspect the powder-coated finish for any signs of damage, such as chipping, flaking, or corrosion. Promptly address any issues to prevent further damage and maintain the integrity of the coating.
In minor scratches or chips, touch-up paint formulated for powder-coated surfaces can be used to repair damaged areas. Follow manufacturer instructions for proper application and curing of touch-up paint.
Establish and document a regular maintenance schedule to keep powder-coated aluminum products in optimal condition. Depending on environmental factors and usage, cleaning and inspection may be required quarterly, semi-annually, or annually and even more frequently depending on environmental conditions. Required documentation shall include:
- Person performing the cleaning and maintenance and contact information,
- Date of cleaning.
- Method of cleaning including:
- Type of cleaning unit (brush, cloth, pressure washer).
- Any soaps or chemicals used.
- Documentation of any failures noted, intentional damage, installations of accessory items between cleanings.
Exclusions
To the fullest extent permissible by law, the exclusive remedy for a breach of this warranty shall be, at the discretion of Umbra Solace, the repair or replacement of the defective product(s). The warranty for any product replaced or repaired by Umbra Solace shall remain in effect for the life of the original warranty period of the originally installed product. Umbra Solace reserves the right to discontinue product lines and coating colors without prior notice to the purchaser/owner. In the event that the original product is discontinued, Umbra Solace will provide an equivalent replacement at its discretion. If an equivalent replacement is not available, Umbra Solace will refund the original purchase price to the buyer. Umbra Solace shall not be liable for any incidental, consequential, or indirect damages arising from the use of or inability to use the product covered by this warranty.
Please note that Umbra Solace is only responsible for the replacement of materials and not the actual installation costs. Umbra Solace is not responsible for any damage caused by the labor required to install the product or any damage caused by the installers. Umbra Solace does not undertake the installation or repair of systems. Installations should be completed by a qualified installer under the supervision of a Professional Engineer. Umbra Solace does not warrant any specific use or installation of its products.
Purchaser/owners/Owners must notify Umbra Solace immediately upon noticing a warranty defect. Damages that result from continued use of a deficient, damaged or defective product are not covered under this warranty. Umbra Solace must be notified of the warranty claim prior to attempting any repairs to the product.
The purchaser/owner is required to register for the Warranty within 30 days after installation is complete. To initiate a warranty claim, the Purchaser/Owner must notify Umbra Solace in writing within the warranty period by emailing to [email protected] or mailing to:
Umbra Solace
c/o Warranty Dept.
10707 Sharmon Rd.
Houston, Texas 77038.
Upon receipt of a valid warranty claim, Umbra Solace will, at its discretion, undertake the replacement of the defective product(s). Any shipping costs incurred for warranty service shall be borne by the Purchaser/Owner. Under no circumstances will Umbra Solace be responsible for the refunding or providing labor or accessory parts associated with the repair of the product.
By registering for this warranty, the Purchaser/Owner acknowledges that they have perused, comprehended, and consented to the terms and conditions delineated in this warranty document.
By electing to proceed with a transaction, you agree to be bound by these terms. This agreement is governed by and construed in accordance with the laws of the State of Texas.
Any and all prior understandings or agreements between Buyer and Seller relating to the transaction to which these General Terms and Conditions of Sale apply are terminated. This document constitutes the entire agreement between the parties and may not be modified or terminated except in writing and signed by an officer of Seller.
If any term of the agreement between Buyer and Seller for the purchase and sale of goods, including these General Terms and Conditions of Sale, is held by a court of competent jurisdiction to be invalid or unenforceable, then all of the remaining terms will remain in full force and effect as if such invalid or unenforceable term had never been a part of the agreement.
If it is necessary for either party to enforce the terms of an agreement between Buyer and Seller for the sale of goods to which these General Terms and Conditions of Sale apply, the prevailing party shall be entitled to recover from the non-prevailing party his or her reasonable costs and expenses, including attorney fees for trial, appeal and bankruptcy proceedings.