Warranty
At Umbra Solace, we know that we have designed a strong, durable and lasting product. For that reason, we are confident in providing a Limited Lifetime Warranty on all of our extruded Aluminum products so that you can enjoy the comfort of your new shade structure-worry free!
Limited Lifetime Warranty
Warranty Coverage
Elements Supply, LLC d/b/a Umbra Solace (“Company” hereinafter referred to as Umbra Solace) expressly warrants to the original purchaser/owner (“Purchaser/owner”) that its aluminum extrusions will be provided with a Limited Lifetime Warranty and powder coat finish shall be devoid of defects in materials and workmanship for a duration of twenty (20) years from the date of purchase, subject to the terms and conditions defined herein.
This warranty does not encompass damages or defects resulting from:
Damage caused by handling, shipping after the initial receipt by the installer/owner of the product; damage to the finish caused by improper cleaning or handling; color variations on sublimated product (this is a natural result of the sublimation process and each piece of sublimated product will have unique characteristics, patterns, and color variations); damage resulting from acts of God, including but not limited to floods, earthquakes, hurricanes, tornadoes, and lightning; damage resulting from terrorism, vandalism, or any other intentional damage; misuse, abuse, negligence, or accidents; damage resulting from prior repair or attempted repair; damage resulting from installation; damage resulting from black streaks, weathering, or normal fading/wear and tear; alterations or modifications to the structure post-installation; damage resulting from the use of unapproved attachments or accessories; damage from expenses incurred for removal and disposal; and damages caused by, among other things, weathering, oxidation, mold, mildew, or corrosive atmospheres.
Warranty Conditions
Materials must be properly installed and maintained according to Umbra Solace Specifications and Umbra Solace Warranty Care and Cleaning Instructions.
Extrusions are warranted against warping, buckling, corrosion, and manufacturing defects for the life of the product, provided they are installed in accordance with the Umbra Solace Specifications on a stable substrate or attachment point, and have not been moved from their original installation location. Warranty is void if the owner of record in the Original Sale and Warranty Registration has moved or no longer owns the property on which the materials were originally installed.
Finishes are warranted against cracking/checking, peeling, flaking, and blistering when under normal use for a period of 20 years from the date of installation. Even fading of color due to exposure to environmental elements is considered normal wear and is not encompassed by this warranty. Routine maintenance records must be kept, and any warranty claims must be presented.
Finish is not intended for highly corrosive environments. Atmospheric conditions that are unfavorable for the finish include air contaminated with corrosive elements. More frequent cleaning may be necessary in areas of high corrosion.
Umbra Solace Warranty Care and Maintenance
To ensure the longevity and performance of your aluminum shade structure, it is essential to maintain a regular cleaning schedule. The warranty provided by Umbra Solace is contingent upon the structure being maintained according to the environmental conditions it is exposed to.
| Category | Example Environment | Corrosivity Level | Required Cleaning |
|---|---|---|---|
| C1 | Dry-Indoors/Non-Hazardous | Very Low | Annually |
| C2 | Non-Hazardous/Arid and Urban Inland | Low | Annually |
| C3 | Coastal/Light Industrial | Medium | Bi-annually |
| C4 | Calm Sea-Shore/Light Industrial/Swimming Pools | High | Bi-annually |
| C5 | Surf-Seashore/Heavy Industrial | Very High | Quarterly |
| CX | Off-shore/Heavy Industrial | Extreme | Not intended for use in Extreme Areas |
If you are unsure what type of environment your shade structure will be exposed to, the Whole Building Design Guide provided by the National Institute of Building Sciences is an excellent tool to assist in the identification of your level. The ISO Corrosivity Category Estimation Tool (ICCET) is an interactive map that assists in classifying environments into different corrosivity categories, which can range from mild to very severe, based on factors such as:
- Proximity to salt water or industrial pollution
- Exposure to chemical substances
- Humidity levels
- Temperature variations
The interactive map is located here: https://www.wbdg.org/ar/tools/corrosion-toolbox/iccet
This guide does not account for swimming pools and all light industrial areas, which must be taken into consideration. Additionally, more frequent cleanings may be necessary if the structure is exposed to concentrated environmental contaminants. For questions and guidance, please contact Customer Support at support@umbrasolace.com. Failure to follow the recommended cleaning and maintenance schedule as per your determined corrosivity environment may void the warranty. Umbra Solace reserves the right to inspect the condition of the structure at any time during the course of a Warranty Claim to ensure compliance with these terms.
The owner must adhere to care and cleaning procedures as outlined in this warranty; otherwise, the warranty shall be deemed null and void.
Care and Maintenance
To ensure the longevity and beauty of your investment, please follow these care and maintenance guidelines:
Wipe down the surface with a soft cloth or sponge and mild detergent solution, PH Range 5-9. Rinse thoroughly with clean water to remove any residue. Avoid abrasive cleaners or scrubbing pads that may scratch the powder coat finish. Avoid the use of high-pressure sprays such as high-pressure washing. Only low-pressure washes should be used.
Avoid dragging or sliding objects across powder-coated surfaces, as this may cause scratches or abrasions.
Do not use harsh chemicals, solvents, or abrasive cleaners on powder-coated surfaces. Avoid contact with bleach, ammonia, or acidic cleaners, as they may damage the finish.
Periodically inspect the powder-coated finish for any signs of damage, such as chipping, flaking, or corrosion. Promptly address any issues to prevent further damage and maintain the integrity of the coating.
For minor scratches or chips, touch-up paint formulated for powder-coated surfaces can be used to repair damaged areas. Follow the manufacturer’s instructions for proper application and curing of touch-up paint.
Establish and document a regular maintenance schedule to keep powder-coated aluminum products in optimal condition. Depending on environmental factors and usage, cleaning and inspection may be required quarterly, semi-annually, or annually, and even more frequently depending on environmental conditions.
Required documentation shall include:
- Person performing the cleaning and maintenance, and contact information,
- Date of cleaning.
- Method of cleaning, including:
- Type of cleaning unit (brush, cloth, pressure washer).
- Any soaps or chemicals used?
- Documentation of any failures noted, intentional damage, and installations of accessory items between cleanings.
Exclusions
To the fullest extent permissible by law, the exclusive remedy for a breach of this warranty shall be, at the discretion of Umbra Solace, the repair or replacement of the defective product(s). The warranty for any product replaced or repaired by Umbra Solace shall remain in effect for the life of the original warranty period of the originally installed product. Umbra Solace reserves the right to discontinue product lines and coating colors without prior notice to the purchaser/owner. In the event that the original product is discontinued, Umbra Solace will provide an equivalent replacement at its discretion. If an equivalent replacement is not available, Umbra Solace will refund the original purchase price to the buyer. Umbra Solace shall not be liable for any incidental, consequential, or indirect damages arising from the use of or inability to use the product covered by this warranty.
Please note that Umbra Solace is only responsible for the replacement of materials and not the actual installation costs. Umbra Solace is not responsible for any damage caused by the labor required to install the product or any damage caused by the installers. Umbra Solace does not undertake the installation or repair of systems. Installations should be completed by a qualified installer under the supervision of a Professional Engineer. Umbra Solace does not warrant any specific use or installation of its products.
Purchaser/owners/Owners must notify Umbra Solace immediately upon noticing a warranty defect. Damages that result from the continued use of a deficient, damaged, or defective product are not covered under this warranty. Umbra Solace must be notified of the warranty claim prior to attempting any repairs to the product.
The purchaser/owner is required to register for the Warranty within 30 days after Installation is complete. To initiate a warranty claim, the Purchaser/Owner must notify Umbra Solace in writing within the warranty period by emailing support@umbrasolace.com or mailing to:
Umbra Solace
c/o Warranty Dept.
10707 Sharmon Rd.
Houston, Texas 77038.
Upon receipt of a valid warranty claim, Umbra Solace will, at its discretion, undertake the replacement of the defective product(s). Any shipping costs incurred for warranty service shall be borne by the Purchaser/Owner. Under no circumstances will Umbra Solace be responsible for the refunding or providing labor or accessory parts associated with the repair of the product.
By registering for this warranty, the Purchaser/Owner acknowledges that they have perused, comprehended, and consented to the terms and conditions delineated in this warranty document.
By electing to proceed with a transaction, you agree to be bound by these terms.
This agreement is governed by and construed in accordance with the laws of the
State of Texas.
Any and all prior understandings or agreements between Buyer and Seller relating to the transaction to which these General Terms and Conditions of Sale apply are terminated. This document constitutes the entire agreement between the parties and may not be modified or terminated except in writing and signed by an officer of Seller.
If any term of the agreement between Buyer and Seller for the purchase and sale of goods, including these General Terms and Conditions of Sale, is held by a court of competent jurisdiction to be invalid or unenforceable, then all of the remaining terms will remain in full force and effect as if such invalid or unenforceable term had never been a part of the agreement.
If it is necessary for either party to enforce the terms of an agreement between Buyer and Seller for the sale of goods to which these General Terms and Conditions of Sale apply, the prevailing party shall be entitled to recover from the non- prevailing party his or her reasonable costs and expenses, including attorney fees for trial, appeal and bankruptcy proceedings.
PIRfect Panel warranty
Coverage
This warranty applies to Umbra Solace PIRfect Panels used on aluminum and wood frame structures, which are installed in the continental United States. The term of coverage for this limited warranty shall be for a period of twenty (20) years after Panel shipment from Umbra Solace. Our SMP coated galvanized steel exterior Panel cladding:
WILL NOT crack, check, or peel (lose adhesion) for 20 years, but this does not include minute fracturing, which may occur. PIR Panels [for 20 years from installation]
a. WILL NOT chalk in excess of ASTM D-4214-98 method D659 number six (6) rating.
b. WILL NOT change color more than seven (7.0) Hunter Δ E units as determined by ASTM method D-2244-02.
Color change shall be measured on an exposed painted surface that has been cleaned of surface soils and chalk, and the corresponding values measured on the original or unexposed painted surface. It is understood that fading or color changes may not be uniform if the surfaces are not equally exposed to the sun and elements.
EXCEPTIONS
This limited warranty DOES NOT APPLY to Panels exposed at any time to corrosive, aggressive, harmful, or other abnormal atmospheric conditions, including, but not limited to, the conditions present in the following areas or circumstances:
I. Areas subject to saltwater marine atmospheres or to repeated spraying of salt or fresh water, stored or installed in an environment that includes a high degree of humidity, sand, dirt, or grease, whether naturally occurring or caused by man.
II. Goods installed within 1,500 feet of a saltwater or other marine environment.
III. Areas subject to fallout of, or exposure to, aggressive conditions such as airborne abrasives, corrosive chemicals, ash fumes, cement dust, or contact with animals and/or animal waste or its decomposition products, wet cement or mortar, green or wet lumber, carbon black, salts or other chemicals, any acidic compounds carried by air or water including, but not limited to acid rain, whether naturally occurring or caused by man.
IV. Areas subject to water run-off from lead or copper flashings, or to areas in metallic contact with lead or copper, or installed in areas which are subject to fallout from copper, lead, nickel, or silver mining or refining operations.
V. The attachment of components, such as curbs, vents, gutters, flashing signs, fascias, skylights, walkways, guide wires, windows, doors, or other such materials, accessories, or machinery, the attachment of which is not made known to and approved by Umbra Solace in writing prior to installation.
VI. Circumstances where corrosive fumes or condensates are generated or released inside the structure.
VII. Normal wear and tear, misuse, or any other case beyond the control of Umbra Solace.
VIII. Panels which have suffered scratching or abrasion or impact by a hard object or improper scouring or cleaning procedures; have been abused, altered, modified, used in a manner not originally intended or stored contrary to Umbra Solace instructions or in accordance with typical industry practice; is damaged or stained due to moisture entrapment in bundles/packages during transit or storage; are stored or installed in an area, or in such a way, that damage can occur due to poor air circulation; have suffered any damage caused by acts of God, radiation, falling objects, explosion, fire, riots, civil commotions, acts of war or other external forces.
IX. Panels which have suffered discoloration or corrosion from the rusting of embedded or topical steel shavings which were not properly removed during the installation process; improper installation allowing moisture to remain in contact with Panels; Panels in direct contact with concrete foundation, grease or wet lumber, wet or damp insulation.
X. Panels which have been damaged by outside sources, improper installation, improper storage or handling, misuse or abuse, or lack of proper maintenance.
XI. Deterioration of the panels caused directly or indirectly by contact with fasteners. Selection and specification of suitable long-life fasteners to be used with Panels rest solely with the Buyer.
XII. Non-vertical slopes of roof or sections on the roof flatter than1/4:12 or any other circumstances that cause improper drainage or the holding of water, including internal condensation from overlaps and all other surfaces of the Panels.
XIII. Discoloration of the clear acrylic finish.
CLAIM PROCEDURE
Any Claim under this limited warranty shall be made to Umbra Solace, in writing, within thirty (30) days after (a) discovery of suspected defective Panels, or (b) the time a reasonable person should have discovered the defective Panels, whichever is sooner, or the Claim shall be waived.
Additionally, any Claim shall include (a) a copy of this properly executed warranty, and (b) a video and/or photographs of the claimed defective Panels. Umbra Solace shall be given a prompt and reasonable opportunity to inspect the installation and investigate the claim’s validity and, if necessary, coordinate a joint job site inspection with its representatives. It is the Buyer’s responsibility to demonstrate to Umbra Solace to its satisfaction that any claimed defect was due to a breach of this limited warranty.
REMEDY
Remedy shall be either Panel replacement or refinishing of the defective portion of the Panel. In no event shall the Buyer be eligible to receive greater remedy from Umbra Solace than the remedy stated above. Any unauthorized efforts by Buyer to remedy the alleged defective Panels shall void this warranty. Umbra Solace and the Buyer agree that any and all controversy as to this warranty or any matters relating thereto shall be decided in accordance with the laws of the State of Texas and the laws of the United States of America.
ADDITIONAL WARRANTY LIMITATIONS
THIS LIMITED WARRANTY SUPERCEDES AND IS EXPRESSLY PROVIDED IN PLACE OF ANY AND ALL OTHER WARRANTIES REGARDING THE PANELS, WHETHER EXPRESS, STATUTORY, OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, BOTH OF WHICH ARE HEREBY EXPRESSLY DISCLAIMED BY BUYER.
UMBRA SOLACE SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE FOR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER.
The remedies set forth herein are exclusive.
Any portion of Panels replaced or refinished pursuant to this limited warranty shall be deemed to have been coated on the date of the original installation, and the duration of this warranty shall not be extended beyond that of the original factory-applied finish.
Buyer shall exercise diligence in inspection of Panels that are used and contain finish defects discernible by reasonable inspection.
This limited warranty applies only when specifically requested by the Buyer in writing. It shall not apply to painted finish metal used for a purpose other than exterior building panels and or to orders not designated in writing by the Buyer as Panel limited warranty orders.
Umbra Solace extends this limited warranty solely to the Buyer. This limited warranty is only transferable and/or assignable exclusively to the original occupant/end user/owner of the building and is NOT TRANSFERABLE OR ASSIGNABLE TO ANY SUBSEQUENT OCCUPANT. This limited warranty does not apply to any failure or defect that occurs after the sale or transfer of a building by the building’s original owner.
*** THIS LIMITED WARRANTY IS NOT IN FORCE UNTIL RECEIPT OF THE FULLY EXECUTED COPY HAS BEEN ACKNOWLEDGED BY UMBRA SOLACE. ***
WARRANTY SERVICE
To request Warranty Service please contact Umbra Solace at:
Umbra Solace
10707 Sharmon Rd.
Houston, TX 77038
281-270-5885
info@UmbraSolace.com
Please include the following information:
a) A photo copy of the warranty
b) Description of the problem(s)
c) Photographs which show the problem(s)
d) Contact information
e) Date of installation