Resources
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Value Prop
Are you a contractor or subcontractor interested in becoming a valued client? We invite you to join our community where you can access exclusive tools such as:
Detailed Installation Instructions •
Engineering Access •
Comprehensive Parts Lists •
Transparent Pricing •
Quote Tool •
Begin your journey with us by setting up an account. Click on “Client Portal” to complete our straightforward Client Application and unlock a seamless, hassle-free experience tailored to your needs. We look forward to welcoming you as a customer.
(Commercial clients only)
Care & Maintenance
To ensure the longevity and performance of your aluminum shade structure, it is essential to maintain a regular cleaning schedule. The warranty provided by Umbra Solace is contingent upon the structure being maintained according to the environmental conditions it is exposed to.
| Category | Example Environment | Corrosivity Level | Required Cleaning |
|---|---|---|---|
| C1 | Dry-Indoors/Non-Hazardous | Very Low | Annually |
| C2 | Non-Hazardous/Arid and Urban Inland | Low | Annually |
| C3 | Coastal/Light Industrial | Medium | Bi-annually |
| C4 | Calm Sea-Shore/Light Industrial/Swimming Pools | High | Bi-annually |
| C5 | Surf-Seashore/Heavy Industrial | Very High | Quarterly |
| CX | Off-shore/Heavy Industrial | Extreme | Not intended for use in Extreme Areas |
If you are unsure what type of environment your shade structure will be exposed to, Whole Building Design Guide provided by the National Institute of Building Sciences is an excellent tool assist in identification of your level. The ISO Corrosivity Category Estimation Tool (ICCET) is an interactive map that assists in classifying environments into different corrosivity categories which can range from mild to very severe based on factors such as:
- Proximity to salt water or industrial pollution
- Exposure to chemical substances
- Humidity levels
- Temperature variations
The interactive map is located here: https://www.wbdg.org/ar/tools/corrosion-toolbox/iccet
This guide does not account for swimming pools and all light industrial areas which must be taken into consideration. Additionally, more frequent cleanings may be necessary if structure is exposed to concentrated environmental contaminants. For questions and guidance please contact Customer Support at [email protected]. Failure to follow the recommended cleaning and maintenance schedule as per your determined corrosivity environment may void the warranty. Umbra Solace reserves the right to inspect the condition of the structure at any time during the course of a Warranty Claim to ensure compliance with these terms.
The owner must adhere to care and cleaning procedures as outlined in this warranty; otherwise, the warranty shall be deemed null and void.
Care and Maintenance
To ensure the longevity and beauty of your investment, please follow these care and maintenance guidelines:
Wipe down the surface with a soft cloth or sponge and mild detergent solution PH Range 5-9. Rinse thoroughly with clean water to remove any residue. Avoid abrasive cleaners or scrubbing pads that may scratch the powder coat finish. Avoid use of high pressure sprays such as high pressure-pressure washing. Only low pressure washes should be used.
Do not use harsh chemicals, solvents, or abrasive cleaners on powder-coated surfaces. Avoid contact with bleach, ammonia, or acidic cleaners, as they may damage the finish.
Avoid dragging or sliding objects across powder-coated surfaces, as this may cause scratches or abrasions
Periodically inspect the powder-coated finish for any signs of damage, such as chipping, flaking, or corrosion. Promptly address any issues to prevent further damage and maintain the integrity of the coating.
In minor scratches or chips, touch-up paint formulated for powder-coated surfaces can be used to repair damaged areas. Follow manufacturer instructions for proper application and curing of touch-up paint.
Establish and document a regular maintenance schedule to keep powder-coated aluminum products in optimal condition. Depending on environmental factors and usage, cleaning and inspection may be required quarterly, semi-annually, or annually and even more frequently depending on environmental conditions. Required documentation shall include:
- Person performing the cleaning and maintenance and contact information,
- Date of cleaning.
- Method of cleaning including:
- Type of cleaning unit (brush, cloth, pressure washer).
- Any soaps or chemicals used.
- Documentation of any failures noted, intentional damage, installations of accessory items between cleanings.
Frequently Asked Questions
What sets Umbra Solace apart?
We are a leader the industry in providing unique and highly customizable architectural aluminum products. Our diverse product offering allows our clients to create distinctive and highly functional architectural features. With cutting-edge technology and meticulous craftsmanship, we deliver products that exceed expectations. Our dedicated team is committed to providing you with an exceptional customer service experience.
Standard Finishes: Bronze, Graphite Black, Classic White
Wood look finishes (wood sublimation)- Spanish Cedar, Beechwood.
Insulated Roofing Panels come in Classic White or American Redwood (wood look finish) (finish on top of panels is white).
Bronze
Classic White
Graphite Black
Beechwood
Natural Oak
Spanish Cedar
Yes. Items can be ordered in an unlimited array of colors. Please allow that these items will have a longer lead time and different pricing, which can vary depending on the chosen color/finish. Contact [email protected] for all special-order requests and a list of options
We do not sell directly to homeowners. However, we encourage you to collaborate with your builder to set up an account with us. If you do not have a builder yet, please feel free to contact us. We may be able to provide a list of installers in your area.
If you are an installer that is looking to purchase Umbra Solace products, the first step is to set up an account. Click “Client Portal”, complete and submit the application along with the associated documentation and our office will contact you within 48 hours with a private login to our ordering tool. After that, ordering is a breeze.
Contact our sales department at [email protected] to request a consult or complete our client application in the “Client Portal” for exclusive access to our quote tool which will provide instant pricing.
Umbra Solace offers 30-day terms for qualified buyers. Complete our client application in the “Client Portal” and provide the requested documents for a speedy determination of eligibility.
Shipping rates are determined at the time of purchase. We can provide an estimate from our trusted shippers, or you can arrange for shipping from your provider. Customer pick-up is also available. Feel free to contact [email protected] if you need ballpark pricing prior to purchase.
Yes. Our quote tool can estimate the number of fasteners required for your specific structure and we carry these items in stock for fast fulfillment.
Yes. Our extrusions are evaluated and engineered for the most rigorous conditions. Contact [email protected] for more detailed specifications or join our “Client Portal” for access to these documents and more.
We strive to maintain a constant level of inventory to meet our customers’ needs. Contact [email protected] for availability.
Yes. We can provide a sample kit to registered Clients upon request. Please contact your salesperson or [email protected] for more information.
Our aluminum products are designed to make setup quick and straightforward, whether you’re an experienced installer or new to the trade.
Efficient Installation for All Skill Levels
Our lightweight and precision-engineered components ensure a hassle-free installation, allowing for faster completion compared to other materials. For seasoned installers, the ease of handling and alignment means you can work more efficiently and deliver outstanding
results. If you’re newer to installation, our clear design and user-friendly components will help you achieve a professional finish with confidence.
Basic, Straightforward components for Quick Assembly
Our aluminum systems come with basic, easy to assemble parts that fit together seamlessly. Experienced installers will appreciate the efficiency, while those less familiar with installation will find the straightforward assembly process manageable and straightforward.
Expert Guidance and Resources
To support both experienced and novice installers, we provide comprehensive tips, tricks, and detailed instruction manuals in our “Client Portal“. These resources are designed to guide you through the installation process, ensuring that you can handle the setup
with ease and achieve a high-quality result every time. With our expert resources and durable products, you’ll complete your job faster and with confidence, enhancing your clients’ outdoor spaces with ease.
Warranty
At Umbra Solace, we know that we have designed a strong, durable and lasting product. For that reason, we are confident in providing a Limited Lifetime Warranty on all of our extruded Aluminum products so that you can enjoy the comfort of your new shade structure-worry free!
Top Quality
At our company, we pride ourselves on delivering aluminum shade structures made from materials of unparalleled quality. Our aluminum extrusions undergo rigorous batch testing to ensure they meet the exact specifications for the alloy and temper, guaranteeing durability and performance. Our finishes are crafted from AAMA 2604 Super Durable Polyester powders, renowned for their longevity and resistance to environmental wear. These finishes are tested in accordance with stringent AAMA standards, ensuring they maintain their color and protect the aluminum against harsh elements. Batch’s test results are meticulously cataloged, providing a lifetime reference for the integrity of your product. Trust in our commitment to quality, where every component of our shade structures is designed to excel in both form and function.
Customization
Our aluminum extrusion products are the epitome of versatility and customization. With their inherent flexibility, you can tailor each piece to meet the specific needs of your project, whether it’s for design, functionality, or aesthetics. From intricate shapes to custom lengths and finishes, the possibilities are virtually endless.
At Umbra Solace, we are always ready to collaborate with you on any customization request. Our team is dedicated to transforming your vision into reality, ensuring that every project is not only unique but also perfectly aligned with your expectations. Let’s work together to create something truly exceptional.
Green / Sustainability
Eco-Friendly Choice
Aluminum extrusions stand out as a sustainable choice for shade structures due to several key environmental benefits. Aluminum is infinitely recyclable without losing its quality, which means the material used in our shade structures can be endlessly repurposed, significantly reducing waste and the demand for new raw materials. The energy required to recycle aluminum is just a fraction of that needed to produce new aluminum, leading to lower greenhouse gas emissions. Moreover, our aluminum extrusions are designed for longevity, resisting corrosion and weathering, which minimizes the need for replacements and further conserves resources. By choosing our aluminum extrusions for your shade structures, you’re not only investing in durable, high-quality products but also contributing to a more sustainable future.